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PRIVACY POLICY

At Sparkles & Stardust, your privacy matters to us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have — in plain language, no legal jargon.

By using sparklenstardust.com or placing an order with us, you agree to the terms of this Privacy Policy.

WHO WE ARE

This website is operated by Sparkles & Stardust, a handmade personalized gifting and drinkware brand based in Mumbai, India. For any privacy-related queries, you can reach us at:

INFORMATION WE COLLECT

To process your order and give you a smooth shopping experience, we collect the following types of information:

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Information you provide directly:

  • Name

  • Email address

  • Phone number

  • Shipping and billing address

  • Personalization details (names, initials, quotes, color choices) submitted at checkout

  • Payment information (processed securely through our payment gateway — see Section 4)

  • Any messages you send us via email, WhatsApp, or Instagram.

 

Information collected automatically:

  • IP address

  • Browser type and device information

  • Pages viewed and time spent on the website

  • Cookies and similar tracking technologies (see Section 7)

 

Information from third parties:

  • Social media platforms (if you interact with our Instagram or click through from Linktree)

  • Payment gateways (confirmation of successful transactions)

  • Courier partners (delivery tracking updates)

HOW WE USE YOUR INFORMATION

We use your information only for the following purposes:

  • Processing and fulfilling your orders

  • Personalizing your products as per the details you’ve shared

  • Communicating with you about your order (confirmation, tracking, delivery updates)

  • Responding to your queries, feedback, or complaints

  • Sending occasional updates about new product launches, collections, or offers (only if you’ve opted in)

  • Improving our website, products, and customer experience

  • Complying with legal, tax, and regulatory obligations

 

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

HOW WE SHARE YOUR INFORMATION

We only share your information with trusted parties who help us run our business:

  • Wix.com Ltd — our e-commerce platform host; stores order and customer data securely on their servers

  • Payment gateways — process your payments securely (we do not store your card details)

  • Courier and shipping partners (Delhivery, DTDC, Bluedart, India Post, etc.) — receive your name, address, and phone number to deliver your order

  • Communication platforms (WhatsApp, email service providers) — to send order-related updates

 

We may also disclose your information if required by law, court order, or to protect our rights, property, or safety.

DATA STORAGE & SECURITY

  • Your data is stored securely on Wix’s servers, which comply with international security standards.

  • Payment information is processed through PCI-DSS compliant payment gateways and is never stored on our side.

  • We take reasonable precautions to protect your data from unauthorized access, loss, or misuse. However, no method of online transmission is 100% secure.

  • We retain your data for as long as necessary to fulfil orders, provide customer support, and meet legal and tax obligations (typically 7 years for order records under Indian tax law).

YOUR RIGHTS

Under the Digital Personal Data Protection Act, 2023, you have the right to:

  • Access the personal data we hold about you

  • Correct any inaccurate or incomplete data

  • Request deletion of your data (subject to legal and tax retention requirements)

  • Withdraw consent for marketing communications at any time

  • Lodge a complaint with the Data Protection Board of India if you believe your rights have been violated

 

To exercise any of these rights, email us at sparklesnstardust@gmail.com with your request. We’ll respond within 30 days.

COOKIES

Our website uses cookies — small files stored on your device — to make your experience smoother. These cookies help us:

 

  • Remember items in your cart

  • Keep you logged in during a session

  • Analyse site traffic and improve performance

  • Understand how customers use our website (anonymous data only)

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You can disable cookies in your browser settings, but some parts of the website may not work properly without them.

Our website is hosted on Wix, which uses its own standard cookies — details are available in Wix’s Cookie Policy.

THIRD PARTY LINKS

Our website and social media bios contain links to third-party sites — Instagram, WhatsApp, Linktree, and others. We’re not responsible for the privacy practices or content of these external sites. Please read their privacy policies before sharing your information with them.

CHILDREN'S PRIVACY

Our products and website are intended for customers aged 18 and above. We do not knowingly collect personal information from children under 18. If you believe we’ve collected information from a minor, please contact us immediately and we’ll delete it.

INTERNATIONAL USERS

We currently ship only within India. If you’re accessing our website from outside India, please note that your data will be transferred to and stored in India, which may have different data protection laws than your country.

MARKETING COMMUNICATIONS

  • We only send marketing emails or messages to customers who’ve opted in.

  • You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or replying “STOP” to our WhatsApp messages.

  • Opting out of marketing does not affect order-related communications (confirmations, tracking, delivery updates) — those will continue as long as you have active orders with us.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last updated” date at the top of this page will show when the policy was last revised. We encourage you to check this page periodically.

GRIEVANCE OFFICER

In accordance with the Digital Personal Data Protection Act, 2023 and the Consumer Protection (E-Commerce) Rules, 2020, all privacy-related grievances may be directed to:

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  • Grievance Officer: Saloni Darak, Founder

  • Business: Sparkles & Stardust

  • Email: sparklesnstardust@gmail.com

  • Phone: +91 93720 50763

  • Response time: We aim to acknowledge all grievances within 48 hours and resolve them within 30 days.

CONTACT US

For any questions, concerns, or requests about this Privacy Policy or how we handle your data, please reach out:

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