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SHIPPING POLICY

At Sparkles & Stardust, every order is handmade with care in Mumbai and shipped across India. Below is everything you need to know about how your order reaches you.

DISPATCH TIMELINE

Because most of our products are personalized and handmade to order, we need a little time to make them right.

  • Standard dispatch time: 5–7 working days from the date of order confirmation.

  • Festive seasons and sale periods: dispatch may extend to 10–12 working days. We'll always update you if there's a delay.

  • Non-personalized, in-stock items: dispatched within 2–3 working days.

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Working days exclude Sundays and public holidays.

DELIVERY TIMELINE

Once dispatched, delivery timelines depend on your location:

  • Metro cities (Mumbai, Delhi, Bengaluru, Chennai, Kolkata, Hyderabad, Pune, Ahmedabad): 3–5 working days

  • Tier 2 & 3 cities: 5–7 working days

  • Remote areas & Northeast India: 7–10 working days

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A tracking link will be shared via email and/or WhatsApp once your order is dispatched.

SHIPPING CHARGES

  • Flat shipping fee: ₹100 across India, regardless of order value or location.

  • Shipping charges are calculated and displayed at checkout before payment.

  • Shipping charges are non-refundable once the order has been dispatched

COURIER PARTNERS

We ship through trusted courier partners including Delhivery, DTDC, Bluedart, and India Post, depending on your delivery location and product size. The courier is chosen at our discretion based on what serves your pincode best.

ORDER TRACKING

  • Once dispatched, you'll receive a tracking link via email and/or WhatsApp.

  • If you don't receive tracking within 7 working days of order confirmation, please reach out at sparklesnstardust@gmail.com with your order number.

DELIVERY ATTEMPTS

  • Couriers typically make 2–3 delivery attempts before returning the parcel to us.

  • If the parcel is returned due to incorrect address, unavailability, or refusal to accept, re-shipping charges of ₹150 will apply.

  • Please ensure your shipping address, pincode, and phone number are accurate at checkout.

DELAYS

While we do everything we can to dispatch and deliver on time, some things are outside our control:

  • Courier delays, strikes, or route disruptions

  • Weather-related delays or natural disasters

  • Regional lockdowns or government restrictions

  • Incorrect address or unreachable phone number

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We are not liable for delays caused by these factors, but we'll always help you track your order and coordinate with the courier where possible.

DAMAGED OR MISSING PARCELS

  • An unboxing video is mandatory to raise any claim for damaged or missing items. Videos must show the parcel being opened without cuts or edits.

  • Claims must be raised within 24 hours of delivery by emailing sparklesnstardust@gmail.com with your order number, unboxing video, and photos.

  • Claims raised after 24 hours or without an unboxing video cannot be entertained.

INTERNATIONAL SHIPPING

At this time, we ship only within India. We do not offer international shipping. If you're overseas and want to send a gift within India, you're welcome to place the order with an Indian delivery address.

ADDRESS CHANGES

If you need to update your delivery address after placing an order:

  • Before dispatch: email us within 6 hours of order placement at sparklesnstardust@gmail.com with your order number and new address. We'll do our best to update it.

  • After dispatch: address changes are not possible once the parcel is with the courier.

CONTACT

For any shipping-related queries:

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